These were:
- The systems theory
- Contingency theory
- Total quality managemen
- Organisational Culture
Systems Theory
This theory was developed in the 1950s. For the first time the external environment was considered in relation to what was happening in the organisation.
Contingency Theory
Managers can choose from a mixture of theories to help them deal with problems that they are facing in their company. The theory that they choose will be dependent on the problem facing the company. This theory also accepts that every organisation is different and each company will deal with their problems in their unique way.
TQM
This is an attempt to prevent mistakes and problems from arising rather than have to find the problem and spend time in correcting the mistake. It is essential that the company is aware what the customer wants, then they must design a product or service that will meet or exceed customer requirements. TQM works on the assumption that total quality is the key to competing on a global scale.
Organisational Culture
What is the culture of your organisation? It is essential that managers understand the culture of the organisation and how it imapcts their staff. http://www.youtube.com/watch?v=Rd0kf3wd120
Next week we will look at planning and corporate strategy
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